Program of Retail Summit 2019

Feb 4 – 6, 2019 Clarion Congress Hotel Prague
MONDAY 4th Feb 2019

Eve of the Event

1700 – 2100

Get – together: Space for participants´ networking

1900

CEO Dinner in Benada Restaurant (on invitation only)

TUESDAY 5th Feb 2019

First day of RETAIL SUMMIT

0800 – 0900

Registration of participants

0900 – 1100

A. TRENDS IN RETAIL: FROM EXPERIENCE TO ENJOYMENT

Chair: Martin Veselovský, moderator, DVtv
Looking back on 25 past years: how has retail changed?
Marta Nováková, Minister, Ministry of industry and trade of the Czech Republic
Retail trade in the European context
Tomáš Prouza, President, Czech confederation of Commerce and Tourism SOCR ČR Régis Degelcke, President, EuroCommerce

Retail trends
(discussion panel)

Opening analysis:

Panellists:

  • Pavel Březina, Chairman of SČMSD (COOP Group)
  • Aleš Drábek, Chief Digital & Disruption Officer, Conrad Electronic
  • Petr Chmelař, Fresh Food Management Director, Globus
  • Martin Katriak, President, Slovak confederation of Commerce & COOP Slovakia
  • Tomáš Krásný, Managing Partner, Blue Events
  • Jiří Nehasil, Food Service Distribution Director and Board Member, Makro ČR/Metro SR

Customer Trends: Loyalty Reimagined
Bryan Roberts, Global Insights Director, TCC Global

1100 – 1130

Coffee / tea break

1130 – 1330

B. HOW TO CREATE CUSTOMER EXPERIENCE?

Chair: Martin Veselovský, moderator, DVtv
KEY NOTE BLOCK:
Future of customer experience
Steven Van Belleghem, Inspirator, author of the book Customers the day after tomorrow
KEY NOTE BLOCK:
Key player message
Ralf Kleber, Vice President International Retail, Country Manager Germany, Amazon
Experience - key to future sales
Tomáš Mráz, Sales Director, Plzeňský Prazdroj
Affordable, healthy and sustainable food – the challenge for the next 25 years for the retail industry
Matt Simister, CEO Central Europe, Tesco

Mastercard Retailer of the Year 2018 in the category Customer Experience

Presentation show of 3 projects nominated for the award by a panel of experts

  • Chair: Miroslav Lukeš, Managing Director CR and SR, Mastercard

  • Manifesto Market: Martin Barry, Founder and chairman, reSITE
  • MOL Fresh Corner: Ivo Velíšek, Retail Shop Sales Manager, MOL Česká republika
  • JIP Východočeská: Milan Jezdinský, Head of store operation and C&C, JIP Group
At the end, the Summit participants will vote about the winner of the categoryImage conclusion

1330 – 1430

Business lunch

1430 – 1600

C. IT WORKS!

Chair: Martin Tesař, Managing Partner Audit & Assurance, Deloitte Central Europe
Changes of CX in the family company within 28 years
Tomáš Vala, Managing Director, SIKO koupelny
Supposing is not enough when it comes to relations
Hana Součková, Managing Director, SAP Czech
Customer experience must be fun
Lukáš Vršecký, CEO, Rondo.cz
Retailer transformation of the in accordance with digital customers´ needs
Sudan Martin Jackson, Manager Organisational & Cultural Development, REWE Digital

1600 – 1630

Coffee / tea break

1630 – 1800

D. PARALLEL PROGRAM SESSIONS

Choose the program section that suits you the best (just one parallel section per person).
1930 – 2200

Gala evening

SPECIAL GUEST: JELEN!ANNOUNCEMENT OF AWARDS MASTERCARD RETAILER OF THE YEAR 2018
Lucie Výborná

Evening program is guided by

Lucie Výborná, moderator of the Czech Radio
WEDNESDAY 6th Feb 2019

Second day of RETAIL SUMMIT

0800 – 0900

Registration of participants

0900 – 1100

E. PARALLEL PROGRAM SESSIONS

Choose the program section that suits you the best (just one parallel section per person).
1100 – 1130

Coffee / tea break

1330 – 1500

Business lunch

Do you want to become a speaker or partner of the Summit?

Don't hesitate to contact us. We will discuss together the possibilities of cooperation.

Do you have any concept suggestions or interesting ideas for the Summit program in future?
Barbora Krásná
Program guarrantor:
Barbora Krásná

Partner Blue Events

Would you like to become one of the partners of the future year? We will create a special offer tailored for you.
Jiří Beneš
Partnership cooperation:
Jiří Beneš

+420 731 534 298