Program of Retail Summit 2020

Feb 3 – 5, 2020 Clarion Congress Hotel Prague

Balance - searching for Balance in the New Market

The former relatively simple and transparent market is changing to a structure with many distribution channels, with unprecedented touchpoints between retailers, suppliers and consumers. The market starts to resemble a jungle, or rather a dynamically transforming ecosystem.

It brings the risks that some players unprepared for the change will cease to orient, but also offers many chances for those who are not afraid to look for new opportunities.

How to use the new retail ecosystem to your advantage?

This is the main topic or Retail Summit 2020 - Join!

I want to participate

Program of Retail Summit 2020 will be published in October 2019.

Program of Retail Summit 2019

Feb 4 – 6, 2019 Clarion Congress Hotel Prague
MONDAY 4th Feb 2019

Eve of the Event

1700 – 2100

Get – together: Space for participants´ networking

1900

CEO Dinner in Benada Restaurant (on invitation only)

TUESDAY 5th Feb 2019

First day of RETAIL SUMMIT

0800 – 0900

Registration of participants

0900 – 1100

A. TRENDS IN RETAIL: FROM EXPERIENCE TO ENJOYMENT

Chair: Martin Veselovský, moderator, DVtv
Looking back on 25 past years: how has retail changed?
Marta Nováková, Minister, Ministry of industry and trade of the Czech Republic
Retail trade in the European context
Tomáš Prouza, President, Czech confederation of Commerce and Tourism SOCR ČR Régis Degelcke, President, EuroCommerce
Retail trends
(discussion panel)

Opening analysis:

Panellists:

  • Pavel Březina, Chairman of SČMSD (COOP Group)
  • Aleš Drábek, Chief Digital & Disruption Officer, Conrad Electronic
  • Petr Chmelař, Fresh Food Management Director, Globus
  • Martin Katriak, President, Slovak confederation of Commerce & COOP Slovakia
  • Tomáš Krásný, Managing Partner, Blue Events
  • Jiří Nehasil, Food Service Distribution Director and Board Member, Makro ČR/Metro SR
Customer Trends: Loyalty Reimagined
Bryan Roberts, Global Insights Director, TCC Global
1100 – 1130

Coffee / tea break

1130 – 1330

B. HOW TO CREATE CUSTOMER EXPERIENCE?

Chair: Martin Veselovský, moderator, DVtv
KEY NOTE BLOCK:
Future of customer experience
Steven Van Belleghem, Inspirator, author of the book Customers the day after tomorrow
KEY NOTE BLOCK:
Innovating on behalf of customers
Ralf Kleber, Vice President International Retail, Country Manager Germany, Amazon
Experience - key to future sales
Tomáš Mráz, Sales Director, Plzeňský Prazdroj
Affordable, healthy and sustainable food – the challenge for the next 25 years for the retail industry
Matt Simister, CEO Central Europe, Tesco
Mastercard Retailer of the Year 2018 in the category Customer Experience

Presentation show of 3 projects nominated for the award by a panel of experts

  • Chair: Miroslav Lukeš, Managing Director CR and SR, Mastercard


  • Manifesto Market: Martin Barry, Founder and CEO, Manifesto Market, Founder and Chairman, reSITE
  • MOL Fresh Corner: Ivo Velíšek, Retail Shop Sales Manager, MOL Česká republika
  • JIP Východočeská: Milan Jezdinský, Head of store operation and C&C, JIP Group
At the end, the Summit participants will vote about the winner of the categoryImage conclusion
1330 – 1430

Business lunch

1430 – 1600

C. IT WORKS!

Chair: Martin Tesař, Managing Partner Audit & Assurance, Deloitte Central Europe
Changes of CX in the family company within 28 years
Tomáš Vala, Managing Director, SIKO koupelny
Supposing is not enough when it comes to relations
Hana Součková, Managing Director, SAP Czech
Customer experience must be fun
Lukáš Vršecký, CEO, Rondo.cz
Retailer transformation in accordance with digital customers´ needs
Sudan Martin Jackson, Manager Organisational & Cultural Development, REWE Digital
1600 – 1630

Coffee / tea break

1630 – 1800

D. PARALLEL PROGRAM SESSIONS

Choose the program section that suits you the best (just one parallel section per person).
D1. THE TECHNOLOGY AS AN ENABLER OF CUSTOMER EXPERIENCE
Chair: Stanislav Zrcek, General Manager Retail Central and Eastern Europe, Diebold Nixdorf
Partner:
Diebold


More information
D2. THE PERFECT LOGISTICS AS A PREREQUISITE FOR A SATISFIED CUSTOMER
Chair: Elvíra Čermáková, Central Europe Demand Manager, Mars

Partner:
p3

More information
D3. INCREASING THE CATEGORY VALUE THROUGH CX
Chair: Tomáš Krásný, Managing Partner, Blue Events

Partner:
prazdroj

More information
1930 – 2200

Gala evening

SPECIAL GUEST: JELEN!ANNOUNCEMENT OF AWARDS MASTERCARD RETAILER OF THE YEAR 2018
Lucie Výborná

Evening program is guided by

Lucie Výborná, moderator of the Czech Radio
WEDNESDAY 6th Feb 2019

Second day of RETAIL SUMMIT

0800 – 0900

Registration of participants

0900 – 1100

E. PARALLEL PROGRAM SESSIONS

Choose the program section that suits you the best (just one parallel section per person).
E1. IN-STORE EXPERIENCE 4.0
Chair: Patricia Jakešová, Senior Business Consultant, U&Sluno
Partner:
usluno


More information
E2. CX AS A RESULT OF RETAIL/SUPPLIERS COLLABORATION
Chair: Radek Sazama, Director of the Chamber of Retail Chains, SOCR ČR
Partner:
gs1


More information
E3. EMPLOYEE EXPERIENCE
Chair: Markéta Švedová, Managing Director, Recruit CZ

Partners:
recruit
hays


More information
E4. E-SHOP ON THE JOURNEY FROM UX TO CX
Chair: Zuzana Hodková, Editor, Seznam TV

Partner:
seznam


More information
E5. SUSTAINABILITY AND CX
Chair: Lucie Mádlová, Founder and Executive Director, Association of Social Responsibility
Partner:
loreal


More information
1100 – 1130

Coffee / tea break

1130 – 1330

F. PARALLEL PROGRAM SESSIONS

Choose the program section that suits you the best (just one parallel section per person).
F1. CUSTOMER COMMUNICATION IN OMNICHANNEL ENVIRONMENT

Chair: Jan Patera, Consultant, Blue Events

Partner:
marketup

More information
F2. SUCCESSFUL PRIVATE BRANDS AS THE KEY TO UNLOCKING CUSTOMER LOYALTY
Chair: Monika Černíková, Project Leader, The Boston Consulting Group

Partner:
boston

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F3. DIGITAL RETAIL TRANSFORMATION

Chair: Senta Čermáková, Innovation Director, Deloitte ČR

Partner:
deloitte

More information
F4. SMART HOME

Chair: Martina Kirchrathová, Consultant, Blue Events

Partner:
eon

More information
F5. BRINGING CUSTOMER BACK TO THE GAME
(Ideation Workshop)

Chair: Lukáš Vynikal, Member of Advisory Board, IdeaSense


Partner:
ideasense


More information
1330 – 1500

Business lunch

Do you want to become a speaker or partner of the Summit?

Don't hesitate to contact us. We will discuss together the possibilities of cooperation.

Do you have any concept suggestions or interesting ideas for the Summit program in future?
Barbora Krásná
Program guarrantor:
Barbora Krásná

Partner Blue Events

Would you like to become one of the partners of the future year? We will create a special offer tailored for you.
Jiří Beneš
Partnership cooperation:
Jiří Beneš

+420 731 534 298