The unprecedented time at the start of 2020, next to the negative impacts, initiated and speeded up quite a number of changes and created many new business opportunities. It has also brought up a lot of questions for the future.
Out of those changes what survives, what´s only temporary and what comes back to “normal “?
Do customers permanently change their behaviour or not?
Is the impact of technologies really so crucial?
How can it affect the retailer’s internal structures and their employees?
Do we really enter the new retail reality? And what are its parameters?
Retail Summit 2021 is going to offer many answers, inspirations and recipes for both present time and future of the retail.
Be part of it and join in!
Visionaries say that technology will fundamentally change entire industries. Data will link suppliers and retailers, will be a support for unprecedented customer experience. The frictional flats between customers and retailers will be so smooth that they will not be noticeable any more. But the reality is completely different – the revolution is rather an evolution, and each two steps forward are also two steps back. During the workshop, you will be able to get acquainted with the specific technologies – drivers of the Future Microsoft store concept that you can start using in the next 14 days.
Topics: How does our domestic market situation differ from global trends? What are the biggest challenges ahead? Are we ready for the new retail and its ecosystem?